Here’s my take on how a SaaS product trajectory relates to support load and management risk tolerance.
It’s my contention that for (say) a “typical” SaaS – support load goes crazy above a certain user threshold – you scale so far and you products grinds to a halt. Income is still good and climbing therefore management get cold feet on change.
What do you think?
Richard Bown is a writer and freelance software engineer. He is the author of HUMAN SOFTWARE a novel where small-town folk go up against AI and heartless corporate profiteering. Find out more and buy at humansoftwarebook.com
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